Our story
Everything we know about clinics we learned from inside one.
Five chapters · 2023 → 20262023One clinic, one front deskScala started inside a private clinic in South Asia, watching a front desk lose an afternoon to a paper diary and a phone that never stopped. The first thing we ever shipped was a booking system for that one practice.Scala started inside a private clinic in South Asia, watching a front desk lose an afternoon to a paper diary. The first thing we shipped was a booking system for that one practice.
2024The first hospital groupA hospital group asked for the same thing at a size one practice could not describe. We learned what an operations system has to survive: shift handovers, power cuts, and staff who never asked for new software.A hospital group asked for the same thing at a size one practice could not describe. We learned what a system has to survive: shift handovers, power cuts, staff who never asked for new software.
2025Systems that act, not screens that waitWe stopped shipping forms for someone else to fill in. Our systems began answering patient enquiries at 2am, chasing the calls nobody returned, and closing records before the clinician got home.We stopped shipping forms for someone else to fill in. Our systems began answering enquiries at 2am and chasing the calls nobody returned.
2025A practice, not a project teamEngineering, design and delivery became separate disciplines with their own owners, so nothing depends on one person being awake. We stopped handing clinics over at launch and started staying on the account.Engineering, design and delivery became separate disciplines with their own owners. We stopped handing clinics over at launch.
2026Sparsha, and the practice that built itThe record system we kept rebuilding for clients became a product of its own. Two offers now: the services practice for clinics and hospital groups, and Sparsha, the EHR that came out of it.The record system we kept rebuilding for clients became a product of its own. Two offers now: the practice, and Sparsha.
Signed
Yugant BasnetFounder, CEO, Scala Technologies
The present chapter is the one he answers for. Every clinic account still passes through the founder before it ships and after it launches.
